This documentation supports the 19.11 version of BMC Helix ITSM.
To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix IT Service Management 19.11, including new features, urgent issues, documentation updates, and fixes or patches.

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DateTitleSummary
November 22, 201919.08 enhancements

Enhancements to IT Service Management Suite are:

  • Ability to automatically resolve tickets by using the machine learning capabilities
  • Self help options for business users when email generated tickets are created
  • Business users can reopen tickets from the email notification if the self help options are not enough to resolve issues

Enhancements to Smart IT are:


  • Ability to filter the Ticket Console search result by a date range
  • Ability to create a ticket in a quick way by using Smart Recorder
  • Enhancements in the asset search
  • Introduction of a search box in the Ticket Console for a quick ticket search
  • Ability to open a ticket by using the display ID in the URL


Enhancements to Smart Reporting are:

The documentation of Smart Reporting is separated from the IT Service Management space. For Smart Reporting version 19.11 documentation, go to  Smart Reporting .

Release note for components

Release notes and notices for AR System server

Release notes and notices for Change Management

Release notes and notices for Asset Management

Release notes and notices for Knowledge Management

Release notes and notices for Service Desk

Release notes and notices for Service Level Management

Release notes and notices for Atrium Core

Release notes and notices for Service Request Management

Release notes and notices for Single Sign-On

Release notes and notices for Smart IT

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