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This documentation supports the 19.02 version of BMC Helix ITSM.

To view the latest version, select the version from the Product version menu.

BMC Helix ITSM 19.02

Release notes and notices

Learn what’s new or changed for BMC Helix IT Service Management 19.02, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known and corrected issues

19.02 enhancements


DateTitleSummary
February 28, 201819.02 enhancements

Enhancements to BMC Cognitive Service Management:

  • Automatically apply templates to incidents or change requests that are created by using emails

Enhancements to Smart IT are:

    • Configuring provider action by using expression
    • Enhancements to BMC Cognitive Service Management feature for Smart Recorder and Mobile client
    • New configuration parameters
    • Enhancement in template text position
    • Enhancement in knowledge article to display Status and Version in search result
    • Enhancement in knowledge article to display title in wrapped texts

Enhancements to Smart Reporting:

  • Support for onboarding and synchronizing users from the Smart Reporting Custom App Users group

Release note for components

Release notes and notices for AR System server

Release notes and notices for Change Management

Release notes and notices for Asset Management

Release notes and notices for Knowledge Management

Release notes and notices for Service Desk

Release notes and notices for Service Level Management

Release notes and notices for Atrium Core

Release notes and notices for Service Request Management

Release notes and notices for Single Sign-On

Release notes and notices for Smart IT


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Last modified by Chaitanya Vikas Ghanta on Apr 24, 2020
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