This documentation supports the 19.02 version of BMC Helix ITSM.

To view the latest version, select the version from the Product version menu.


While BMC Helix ITSM is delivered on cloud, the user interface and functionality is similar to the Remedy IT Service Management Suite. You can find more information on administering each product in the following links:

  • Administering ITSM
  • Administering Smart IT
  • Administering Asset Management
  • Administering Change Management
  • Administering Knowledge Management
  • Administering Service Desk
  • Administering Service Level Management
  • Administering Service Request Management
  • Administering CMDB

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