23.4 enhancements and patches

Review the BMC Helix Intelligent Integrations and BMC Helix Developer Tools 23.4 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

VersionSaaSOn premisesFixed issuesUpdates and enhancements
23.4.02(tick)-Known and corrected issuesupdates
23.4.01(tick)-Known and corrected issuesupdates
23.4.00(tick)(tick)Known and corrected issuesupdates

For updates and enhancements in the previous release and its patches, see Release notes and notices.

BMC applies upgrades as described in BMC Helix Upgrade policy Open link . BMC applies upgrades and patches during Maintenance windows. Open link .



23.4.02


Collect events and metrics from Icinga

Collect event and metric data from Icinga.

For more information, see Integration with Icinga.


Automatic creation of service models for ServiceNow business applications

In addition to the service models for business services and technical services, BMC Helix Intelligent Integrations automatically creates service models for the ServiceNow business applications in BMC Helix Discovery.

For more information, see Integration with ServiceNow.


23.4.01


Collect event data filtered by tags in Datadog

Collect data from Datadogfiltered by the event tags.
For more information, see Integration with Datadog.


Collect metric data filtered by tags in Zabbix and use an additional version

Collect metric data from Zabbixfiltered by the metric tags. In addition, BMC Helix Intelligent Integrations supports version 6.4 of Zabbixfor data collection.

For more information, see Integrating with Zabbix.


Collect data for additional event types from AppDynamics 

Collect data from AppDynamics for additional event types:

  • EUM_CLOUD_SYNTHETIC_ERROR_EVENT (error occurred)
  • EUM_CLOUD_SYNTHETIC_CONFIRMED_ERROR_EVENT (error confirmed after retest)
  • EUM_CLOUD_SYNTHETIC_ONGOING_ERROR_EVENT (error continues)
  • EUM_CLOUD_SYNTHETIC_HEALTHY_EVENT (problem ended)

 For more information, see Integration with AppDynamics.


23.4


The following video (2:50) provides a high-level summary of the new features and enhancements in version 23.4 of BMC Helix Intelligent Integrations:

Watch the YouTube video about What’s new in BMC Helix Intelligent Integrations 23.4

Collect additional data from Datadog

Collect topology data for hosts, in addition to events and metrics, from Datadog.

For more information, see Integration with Datadog.



Drop event attributes when updating events

When configuring a connector, specify the event attributes that you do not want updated in BMC Helix Operations Management.

This option is available for all the connectors. For a sample, see Integrating with Datadog.


Collect event data from Microsoft SCOM by using additional filters

While collecting event data from Microsoft SCOM,  filter it by additional event states, along with Closed and Open.

You can either continue with the existing Open option or replace it with the New option by modifying the connector configuration. In addition, to collect all the events that are not closed, use the All Alerts Except Closed option instead of selecting multiple states.

For more information, see Integration with Microsoft SCOM.


Collect event data from Azure Monitor by using additional filters

Collect event data from Azure Monitorfiltered by severity levels and monitor conditions. 

Also, the Event Levels and Event Categories fields are no longer available for configuring the collector.

For more information, see Integration with Azure Monitor.


Collect topology data from Micro Focus NNMi by using additional filters

Collect topology data from Micro Focus NNMi filtered by the following parameters:

  • Maximum items returned
  • Node groups
  • Status
  • L2Connection name 
  • Maximum batch size 

For more information, see Integration with Micro Focus NNMi.


Collect metric data from VMWare vROps by using additional filters

Collect metric data for the VMware vROps resource names that match a specified regular expression.

For more information, see Integration with VMWare vROps.


Access self-help resources with in-app help

In-app help is available from a movable widget on every screen. Click the self-help widget to access a product tour, interactive guides, instructions for setting up and going live, and more. In addition, you can continue to find answers to your questions in the online documentation or in our  BMC Helix AIOps YouTube playlist. Open link

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