Integrating by using BMC Helix Intelligent Integrations

An organization with a huge IT infrastructure and global operations might have multiple tools to monitor and manage the performance and health of its infrastructure environment. Managing multiple and independent third-party monitoring tools might impact coherent monitoring. 

As a tenant administrator, you can use BMC Helix Intelligent Integrations to integrate with third-party products (cloud-based, on-premises, or hybrid) to collect alert, event, metric, and topology data. You can view and derive actionable insights from this data in various BMC Helix applications such as BMC Helix Discovery, BMC Helix AIOps, and BMC Helix Dashboards. The capabilities such as topology reconciliation, root-cause isolation, and health dashboards offered by these applications help you understand the overall health of your infrastructure and pinpoint to the health issues down to the exact impacted entity. 


If the event or metric data is ingested by using BMC Helix Intelligent Integrations, and the topology data is ingested through some other means, all the use cases in BMC Helix AIOps might not work as expected because the external IDs generated by BMC Helix Intelligent Integrations and BMC Helix Discovery differ. In addition, host name might differ in both the products.

For a list of supported out-of-the-box integrations and the type of data you can collect from various third-party products, see Supported out-of-the-box integrations for BMC Helix Intelligent Integrations.

The following video (3:19) provides a high-level overview of BMC Helix Intelligent Integrations.

BMC Helix Intelligent Integrations uses REST APIs and the Webhook mechanism to communicate with a data source.

As a tenant administrator, use BMC Helix Intelligent Integrations to configure the integrations with third-party products as described in the following table:

1Explore the available integrations
  1. Log on to BMC Helix Portal and click Launch on the BMC Helix Intelligent Integrations tile.
  2. Click  in the SOURCES list to view the list of available third-party integrations.
2Choose the BMC Helix Intelligent Integrations deployment mode and configure connections with third-party products.
3Derive actionable insights
  • View key performance indicators and entities from all the integrated products on the Overview page of BMC Helix AIOps. The consolidated summary on the Overview page helps you to quickly visualize and assess the health of your infrastructure environment. For more information, see Monitoring key performance indicators and entities Open link .
  • Monitor services and determine the most likely causes of any issue in an infrastructure environment by correlating millions of monitoring data points and analyzing the relationship between infrastructure nodes and services. For more information, see:
    • Monitoring services Open link  
    • Performing causal analysis of impacted services Open link
  • Use a centralized event view to monitor and manage events, perform event operations, and filter events. Identify actionable events from a large volume of event data by processing events in various ways. For more information, see Monitoring events and reducing event noise. Open link .
  • Detect anomalies and eliminate false positives. Use alarm and variate policies to detect anomalies through static and dynamic thresholds. For more information, see Detecting anomalies by using static and dynamic thresholds. Open link .

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