System requirements

Use the supported browsers to access BMC Helix Intelligent Automation and know more about the supported event data sources and BMC or third-party applications with which BMC Helix Intelligent Automation connects. 

Supported browsers

BMC Helix Intelligent Automation supports the latest versions of the following browsers:

  • Google Chrome
  • Microsoft Edge

Supported BMC Helix (SaaS only) products 

BMC Helix Intelligent Automation connects with the latest versions of various BMC Helix (SaaS only) products:

  • BMC Helix Operations Management
  • BMC Helix AIOps
  • BMC Helix for CSP
  • BMC Helix Capacity Optimization
  • BMC Helix Innovation Studio
  • BMC Helix for CSP (integrated with your BMC Helix tenant)
  • BMC Helix ITSM (integrated with your BMC Helix tenant)

BMC Helix ITSM compatibility matrix for Proactive Service Resolution

While using Proactive Service Resolution for incident management, you need to configure the BMC Helix ITSM connector by using the remote plugin utility based on the following conditions: 

BMC Helix Intelligent Automation deploymentBMC Helix ITSM deploymentConnector required?


*Provided both the applications are behind the firewall


Hardware and software requirements

The following table describes the minimum hardware and software requirements needed to download and install the on-premises connectors by using the remote plugin utility: 


CPU: Dual-core

Memory: 8 GB

Disk space:

  • Linux: /opt/bmc/<install_dir> directory with up to 20 GB disk space
  • Windows: C:\<<nstall_dir> directory with up to 20 GB disk space
Operating systems
  • Microsoft Windows Server 2022 Enterprise
  • Microsoft Windows Server 2019 Enterprise
  • Microsoft Windows Server 2016 Enterprise
  • CentOS 7.8
  • CentOS 7 
  • RHEL 8


Ensure that port number 8443 is accessible from the server to the BMC Helix Intelligent Automation cloud services where the plugin is running.

Supported automation tools and applications for automating their actions

The following table lists the automation tools and other applications supported by BMC Helix Intelligent Automation.

Amazon Web Services-

Ansible Tower


TrueSight Orchestration

  • 20.02.00

TrueSight Server Automation


BMC Helix ITSM (On-premises)

ServiceNow Telecommunications and Media Assurance Workflows (Cloud and On-premises)

  • Tokyo
  • San Diego
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