BMC Helix AIOps

Artificial Intelligence for IT Operations (AIOps) is a multi-layered technology platform that leverages big data to automate and enhance IT operations through analytics, artificial intelligence (AI), and machine learning (ML). BMC Helix AIOps:

  • Collects a variety of data from various IT operations tools and devices, automatically detects and reacts to issues in real-time, and provides historical analytics
  • Acts as a Manager of Managers (MoM)
  • Scales, optimizes, and automates the entire IT Operation functions

Release notes and notices
updated 25 Mar

Learn what’s new or changed for BMC Helix AIOps 21.02, including new features, urgent issues, documentation updates, and fixes or patches.


  • To stay informed of changes to this space, place a watch on this page.
  • Ready-made PDFs are available on the PDFs and Videos page. You can also create a custom PDF.

     Click here to see the steps.

    The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

    Creating PDF and Word exports

    You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

    To export to PDF or Word

    1. From the Tools menu in the upper-right, select a format:
      • Export to Word to export the current page to Word format
      • Export to PDF to export the current page or a set of pages to PDF
    2. If exporting to PDF, select what you want to export:
      • Only this page to export the current page
      • This page and its children to export a set of pages
      For example, selecting This page and its children from the home page exports the entire space to PDF.


Mar 20,
2021 enhancements

The initial release of BMC Helix AIOps.

Related release notes

The following links provide updates about the integrated BMC Helix AIOps products:

  • BMC Helix Operations Management release notes
  • BMC Helix Portal release notes
  • BMC TrueSight Operations Management release notes
  • BMC Helix ITSM release notes
  • BMC Helix Discovery release notes

Monitoring services


As an operator and tenant administrator, get a quick insight about service health and availability.

Monitoring and investigating situations


As an operator and tenant administrator, investigate and resolve the aggregated events in your IT environment.

Configuring services


As a tenant administrator, launch BMC Helix Discovery to create, edit, or delete service models.

Integrating by using BMC Helix Intelligent Integrations


As a tenant administrator, use BMC Helix Intelligent Integration open AI framework to integrate with BMC and third-party solutions to ingest events, metric, and device data.

Product trials

Product trials



Knowledge Base

Knowledge Base



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