This documentation supports BMC Helix AIOps till November 2021. To view other versions of the documentation, select a version from the Product version menu.

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Release notes and notices
updated 13 Dec

Learn what’s new or changed for BMC Helix AIOps, including new features, urgent issues, and documentation updates.

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DateTitleSummary
Nov 19, 20212021 enhancements

Updates available in this release:

  • Enable the Microsoft Teams integration to get details about impacted services and situations
  • View causal event details by causal nodes or situations for impacted services
Sep 21, 20212021 enhancements

Enhancements available in this release:

  • Enable the AIOps features
  • View and investigate ML-based situations
  • View service health and perform AIOps root cause isolation
  • Support for new connector types
  • Introducing Self-help
Jul 26, 20212021 enhancements

Enhancements available in this release:

  • Remediate events and situations using BMC Helix Intelligent Automation actions
  • View Situations grouped by host names
  • View related events and performance attributes overview for causal events
  • User Management menu option renamed to Users
May 27, 20212021 enhancements

Enhancements available in this release:

  • View incident details
  • Upgrade a third-party integration
  • Customize event pipelines
Mar 20, 20212021 enhancements

The initial release of BMC Helix AIOps.

Related release notes

The following links provide updates about the integrated BMC Helix AIOps products:

  • BMC Helix Operations Management release notes
  • BMC Helix Portal release notes
  • BMC TrueSight Operations Management release notes
  • BMC Helix ITSM release notes
  • BMC Helix Discovery release notes
  • BMC Helix Intelligent Automation release notes and notices

Monitoring services

 

As an operator and tenant administrator, get a quick insight about service health and availability.

Monitoring and investigating situations

 

As an operator and tenant administrator, investigate and resolve the aggregated events in your IT environment.

Remediating events for services and situations

 

As an operator, run automation actions for open events to execute the remediation actions in 
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Administering

 

As a tenant administrator, launch BMC Helix Discovery to model business services for monitoring.

Integrating

 

As a tenant administrator, use BMC Helix Intelligent Integrations to integrate with BMC and third-party solutions to ingest events, metric, and device data.

Troubleshooting

 

Consult the topics for information about troubleshooting the BMC Helix AIOps product and integrated components for issue resolution, logs, and contacting Support.


Product trials

Product trials

Communities

Communities

Knowledge Base

Knowledge Base

Videos

Videos

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