Enabling the AIOps features

Organizations can use the AIOps features to perform the following functions:

  • Monitor and investigate AIOps Situations
  • View the prediction of impacts on service
  • Perform root-cause isolation of impacted services
  • Enable connections to BMC Helix Intelligent Automation
  • Enable dark theme in BMC Helix AIOps

The tenant administrators or users with tenant administrator permissions can enable one or more of the available options based on the subscription to use these features. All users can enable the option for the dark theme feature.

60 days trial notification

By default, you have the following AIOps features enabled at no charge for 60 days. After that time, you need to subscribe to use these features. To continue to use the features and learn more about the subscription, contact your BMC Sales. Open link

Advantages of AIOps features

FeatureWhen enabledAdvantages
AIOps Root Cause Isolation

You can view the root cause isolation of impacted services with causal nodes, events, topology, and metrics data.

Requires AIOps Situations to be enabled.

AIOps root cause isolation gives the ability to predict the most likely causes of an issue in an infrastructure environment or business service by analyzing the AIOps Situations. 
AIOps SituationsYou can monitor and investigate the AIOps Situations (also known as ML-based Situations) along with the policy-based Situations. AIOps Situation uses the AI/ML algorithms to detect event noise automatically, cluster events, and displays situations. This reduces the mean time to detect and resolve issues significantly. The advantage of this ML-based Situations is that you do not need to create policies to create situations.
AIOps Service PredictionsYou can monitor the service impact forecast and identify the services whose performance may degrade in the near future.AIOps Service Prediction shows the potential future impacts on the services, so that you can take proactive measures to ensure the service continuity.
Intelligent AutomationsYou can create, request, and execute automation actions to remediate Services or Situations.

Remediate open events in services and situations to resolve critical, major, or minor events and bring the overall service health back to normal.

Dark theme

You can view the BMC Helix AIOps console in dark mode.

Depending on your requirements, you can view the console in the light or dark mode.

To enable the AIOps features

After the 60 days trial ends, contact BMC Sales Team Open link for continuing the subscription. Perform the following steps to enable the features: 

  1. Log on to the BMC Helix AIOps console and navigate to Configurations > Manage Product Features page.
  2. Enable the toggle button of the subscribed feature name.
    A message appears that you have successfully enabled the features. Even if you enable any one of the available options, the screen title bar changes from Service Monitoring to Service Monitoring Powered by AIOps


    When you enable AIOps Root Cause Isolation, the AIOps Situations feature is automatically enabled. 

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