2021 enhancements

Review the BMC Helix AIOps enhancements made available during 2021 for features that will benefit your organization and to understand changes that might impact your users.

May 27, 2021

The following video (1:28) provides a high-level summary of the enhancements in the May release.


View incident details

View the incidents for an impacted service after you drill down to a causal node in the service topology.

For more information, see Viewing service health, topology, metrics, and probable cause analysis

Upgrade a third-party integration

Upgrade an existing third-party integration to the latest version with minimal user intervention. If needed, first upgrade BMC Helix Intelligent Integrations Connector, and then continue with the integration upgrade in the same workflow.

For more information, see Upgrading third-party integrations.

Customize BMC Helix Intelligent Integrations event pipelines

Customize the out-of-the-box event pipelines that are used to transform third-party events into BMC Helix Platform events.

For more information, see Customizing the out-of-the-box event pipelines.


March 20, 2021

Launch from BMC Helix Portal

You can launch BMC Helix AIOps and BMC Helix Intelligent Integrations from BMC Helix Portal.

For more information, see  BMC Helix Portal documentation.

Integrate seamlessly with BMC Helix products for data ingestion

BMC Helix AIOps integrates seamlessly with BMC Helix Operations Management, BMC Helix Discovery, and BMC Helix ITSM to get metrics, events, incidents, and topology data.

For more information, see Supported integrations and data sources for BMC Helix AIOps.

Launch probable cause analysis from BMC Helix ITSM incidents

From BMC Helix ITSM, cross-launch to the service details page and perform probable cause analysis in BMC Helix AIOps.

For more information, see Viewing probable causes for an incident  and Viewing service health, topology, metrics, and probable cause analysis.

Configure services by using BMC Helix Discovery

From BMC Helix AIOps, cross-launch to the Services & Applications page to configure services in BMC Helix Discovery.

For more information, see Configuring services.

Use AI/ML algorithms for analytics

With BMC Helix AIOps AI/ML algorithms, you can:

  • Analyze events, metrics, logs, and traces in real time
  • Create meaningful and actionable insights

For more information, see Orientation.

Integrate third-party solutions by using BMC Helix Intelligent Integrations

Use BMC Helix Intelligent Integrations to integrate third-party solutions to get events, configuration items (CIs), and topology data into BMC Helix AIOps. The following solutions are supported:

  • Dynatrace
  • SolarWinds NPM
  • TrueSight Operations Management

For more information, see Integrating.

View your environment health summary

With BMC Helix AIOps, you can view the following information about key performance indicators (KPIs) and entities of your environment:

  • Total events, anomalies, and incidents
  • Average Mean Time To Resolve (MTTR) for incidents
  • Event noise reduction score
  • Impact severity and availability of top services
  • Event count and status of top situations

For more information, see Getting started with BMC Helix AIOps monitoring.

Monitor service health

With BMC Helix AIOps, monitor service health by using the following information:

  • Health timeline for a selected time range
  • Probable cause analysis for impacted services
  • Causal events and change requests
  • Metrics data for causal events
  • Topology maps that show the relationship between a service and service nodes

For more information, see Monitoring services.

Use the heatmap view to analyze service health

Use the heatmap view to analyze services on the Services page. The services are color-coded by severity.

For more information, see Monitoring services.

Perform probable cause analysis for impacted services

Use BMC Helix AIOps to determine the probable causes of an impacted service by correlating the monitoring data points and analyzing the relationship between infrastructure nodes and services. 

For more information, see Probable cause analysis (PCA) and Viewing service health, topology, metrics, and probable cause analysis.

View topologies for services

The topology is a visual representation of the relationship between a service and its nodes. In BMC Helix AIOps, the impacted nodes and paths are marked in red. A service topology helps you to perform the following actions:

  • Determine the causal nodes and their position in the service path
  • Identify the relationship between a service and its nodes
  • View the node details

For more information, see Services and service topology and Viewing service health, topology, metrics, and probable cause analysis.

View metrics for causal events

The metric data for causal events are collected and plotted as time-series graphs to show the abnormality or threshold violation. For example, abnormal spikes in CPU utilization or unusual growth in memory usage. 

For more information, see Service health score, impact score, and metrics and Viewing service health, topology, metrics, and probable cause analysis.

Monitor and investigate Situations

View correlated events from BMC Helix Operations Management as Situations in BMC Helix AIOps. You can monitor and investigate Situations.

For more information, see Monitoring and investigating situations.

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