Control-M Communication Suite

Communication Suite enables you to automate business messaging and communication over Microsoft Teams, Slack, Telegram, and WhatsApp.

Control-M Communication Suite enables you to:

  • Connect to any of the supported communication platforms from a single computer with secure login, which eliminates the need to provide authentication.
  • Integrate Communication Suite jobs with other Control-M jobs into a single scheduling environment.
  • Send text messages through any of the supported communication  platforms.
  • Monitor the status, results, and output of Communication Suite jobs in the Monitoring domain.
  • Attach an SLA job to your Communication Suite jobs.
  • Introduce all Control-M capabilities to Control-M for Communication Suite including advanced scheduling criteria, complex dependencies, Resource Pools, Lock Resources, and variables.
  • Run 50 Communication Suite jobs simultaneously per Agent.

Control-M Communication Suite Compatibility

The following table lists the prerequisites that are required to use the Communication Suite plug-in, each with its minimum required version.

Control-M Application Integrator9.0.20.200
Control-M Web9.0.20.200
Control-M Automation API9.0.20.250

Control-M Communication Suite is supported on Control-M Web and Control-M Automation API, but not on Control-M client.

To download the required installation files for each prerequisite, see Obtaining Control-M Installation Files.

Setting up Control-M Communication Suite

This procedure describes how to install the Communication Suite plug-in, create a connection profile, and define a Communication Suite job in Helix Control-M and Automation API.

Before you Begin

  • Verify that Automation API is installed, as described in Setting up the API.
  • Verify that Agent version or later is installed.


  1. On the Agent host, set the Java environment variable by running one of the following commands through a command line:
    • Linux:
      • Bourne shell/bash: export BMC_INST_JAVA_HOME=<java_11_directory>
      • csh/tcsh: setenv BMC_INST_JAVA_HOME <java_11_directory>
    • Windows:  set BMC_INST_JAVA_HOME="<java_11_directory>"
  2. Run one of the following API commands:
    • For a fresh installation, use the provision image command:
      • Linux:  ctm provision image COM_plugin.Linux
      • Windows: ctm provision image COM_plugin.Windows
    • For an upgrade, use the following command:
      ctm provision agent::update
  3. Create a Communication Suite connection profile in Helix Control-M or Automation API, as follows:
  4. Define a Communication Suite job in Helix Control- or Automation API, as follows:


To remove this plug-in from an Agent, follow the instructions in Removing a Plug-in. The plug-in ID is COM032023.

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