Workflow prerequisites

Automating your workflow takes some time to implement because you must determine how best to make FootPrints reflect your business process. The following table lists the type of setup tasks that you might consider before you create a workflow.

Calendar and scheduling
Quick Tickets

Auto Assignment

Service level management
Ticket configurations
EscalationsDefine any additional escalation rules needed to manage your tickets.
Customer surveys

Related topics

Creating workflow processes

Configuring workflow processes

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