Voting on approval requests

If you are an authorized approver, you can vote on accepting or rejecting a request from within the record (such as a ticket) or via email. You can view voting history and add comments to accompany your vote, and you may be able to change your vote if needed.

Approval may be requested for any tickets, CIs, surveys, contracts, service level targets, work targets, services, and solutions.

Note

You cannot vote on a record that another user is editing. A warning appears, advising you of the situation. You can try to vote a little later.

The following topics are provided:

To vote on an approval request

  1. From your Home page, open the record on which you want to vote.
  2. In the Approvals section:
    1. Click the button that represents your vote: Approve or Reject.
      After you vote, the buttons change to Revote and Show history.
    2. (Optional) To include a comment, enter the information in the Comments field.
    3. (Optional) To view the votes that you submitted so far, click Show history.
      The current votes appear in a grid, showing the vote state, date, and comment.
    4. To close the voting history, click Hide history.
      Votes submitted by all approvers are listed in the Ticket History.
  3. Click Save.

To change your vote

  1. From your Home page, open the record that you want to modify (either View or Edit).
  2. In the Approvals section:
    1. Click the Revote button.
      The buttons change to Approve and Reject.
    2. Click the button that represents your new vote.
    3. (Optional) To include a comment, enter the information in the Comments field.
  3. Click Save.

Related topics

Voting-on-approval-requests-via-email

 

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