Using Phone Home

If you have a ticket number given to you by Support, you can follow up on progress using the Phone Home feature. You can generate and download a file that contains pertinent data and have it available to send to Support.

To use Phone Home

  1. Click the Administration tab.
  2. In the System Management section, click Troubleshooting > Phone Home.
  3. In the text field, enter the ticket number provided by Support.
    The Download button becomes active.

  4. To download the support information to your local server:

    1. Click Download file.
      A message appears, confirming that the collected data has been saved.

  5. Use the website to send the file to support or submit a ticket by attaching the file. 

Related topics

Support information


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