Using Phone Home

If you have a ticket number given to you by Support, you can follow up on progress using the Phone Home feature. You can generate and download a file that contains pertinent data and have it available to send to Support.

To use Phone Home

1. Click the Administration tab.
2. In the System Management section, click Troubleshooting > Phone Home.

3. In the text field, enter the ticket number provided by Support.
   The Download button becomes active.

4. To download the support information to your local server:

   1. Click Download file.
      A message appears, confirming that the collected data has been saved.

5. Use the website http://www.bmc.com/support/support-central.html to send the file to support or submit a ticket by attaching the file. 

Related topics

Support information

Troubleshooting