Using Phone Home
If you have a ticket number given to you by Support, you can follow up on progress using the Phone Home feature. You can generate and download a file that contains pertinent data and have it available to send to Support.
To use Phone Home
- Click the Administration tab.
- In the System Management section, click Troubleshooting > Phone Home.
In the text field, enter the ticket number provided by Support.
The Download button becomes active.
To download the support information to your local server:
Click Download file.
A message appears, confirming that the collected data has been saved.
Use the website http://www.bmc.com/support/support-central.html to send the file to support or submit a ticket by attaching the file.