Using FootPrints with an Agent role
As an agent, you can work on many of your assigned tasks right from your Home page. Depending on the permissions configured for your user ID, you may be able to create, update, and close records (such as tickets, CIs, contacts and solutions), create saved searches (both private and shared), run reports, and use your mobile device to work with your tickets.
The topics in this section are arranged by task, for example, Creating records, Updating records, and so on. In each subsection, you will find detailed instructions for working with specific types of records. The Getting started quickly for agents topic helps you find the information you need, grouping the information for specific responsibilities. If you are new to using FootPrints Version 12, start with Getting started quickly for administrators.
To search only in the Using FootPrints - for agents of the wiki, enter a search term in the field below and click Search.