Using Chat - Mobile

Chat is available from the Mobile interface. Each chat is one-to-one, so only two people can participate in a chat. Agents can set their status to indicate their availability.

If needed, you can copy the contents of a Chat window and paste it into another application.

The following topics are provided:

• • To use chat
  • To change your availability status
  • Related topics

To use chat

1. Tap the Chat button at the bottom of the screen.
    The Chat page appears. Available contacts are identified by the Available icon (). Unavailable contacts are identified by the Busy icon ().
2. Tap the entry for the agent that you want to contact.
3. Type your message in the field at the bottom of the page, and tap Send.
4. Do either of the following:
   • To return to the Mobile Home page, tap Hide.
   • To return to the Chat page, tap Chat again.

To change your availability status

1. At the bottom of the page, tap Change My Status.
   The Choose a Status pane opens.
2. Tap the status entries to scroll through the options.
3. Tap your new status and then tap Select.
   Your status is updated and the pane closes.

Related topics

Using-FootPrints-Mobile

Viewing-Chat-threads-Mobile