User roles and item permissions
For container-level roles, administrators can configure item permissions for each role. The following table provides information about the available permissions:The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.
By using the workflow permissions for the item permissions, the system administrators can further restrict the access rights to the users. Note the following important points about the workflow permissions:
- If no workflows are configured, only the item permissions are applied.
- Workflow permissions must be applied only if the workflow is defined and active and the record is in an appropriate state.
- When workflow permissions are applied with item permissions, item permissions are checked first, and workflow permissions are additionally applied to restrict what is allowed by the item permissions.
For example, if the item permissions enable the user to edit items in all states, workflow permissions can be used to restrict users from editing items in the Closed state. - Item permissions take a precedence over the workflow permissions.
For example, if the item permissions do not allow a user to view records, but the workflow permissions allow to view tickets in Closed state, the user cannot view the items in the Closed state.
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