Upgrading BMC FootPrints Service Core version 12 to a newer version

This topic explains the process for upgrading version 12.1.00 and later to a newer version.


BMC FootPrints Service Core can only be installed once on each server (not in parallel on one server).


  1. The Tomcat service must be stopped.
  2. Ensure that the TCP/IP protocol is enabled.

To perform the upgrade

  1. Log on to the system where you have BMC FootPrints Service Core installed as an Administrator.
  2. Download the installer file. For more information, see Downloading the installation files.
  3. Extract the installer file contents into a temporary location.
  4. Double-click the setup file. For Windows, this file is named setup.exe. For Linux, this file is named setup.bin. If a security access message appears, click Yes.
    The installer Welcome screen appears.
  5. If you want to install in a language other than English, click the down arrow and select a language. 
  6. Click OK.
    The Installer wizard verifies that your server meets the requirements and then the License Agreement pane appears.


    If you did not modify the Terminal Services settings, a notification window appears with instructions to update Terminal Services. You must exit the Installer, modify the settings, restart the server and start the Installer wizard again.

  7. Select I agree and click Next.
    The Installation Documentation pane appears, offering a link to the Installation Guide.
  8. Click Next.
    The Backup Information page appears.
  9. If you have not backed up your system you should do so before proceeding. For more information, see the Backing up FootPrints Service Core article.
  10. Select the I have backed up my FootPrints instance check box and click Next.
    The Update Preview pane appears, stating the initial and target versions for this installation.
  11. Click Install.
    The Updating pane appears, showing a progress bar. Depending on the size and complexity of your environment, this may take a little time. When installation has completed, the Update Summary pane appears.


    If a Validation Error pane appears, stating that the Tomcat service must be stopped before proceeding, do the following:

    1. Stop the service and return to the Update Installer window.

    2. Click Previous.
      The Update Preview pane appears again.

    3. Click Install and proceed to step 13.

  12. To view the installation log, click View Log.
    The log details appear in a new window. You can click an error to view additional details. If a Tomcat server was installed, it will be started.
  13. Click Done.
    The installer closes all windows that it opened.
  14. Start the Tomcat service.
    Installation is completed.

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