Updating subtask tickets from a Master Ticket

When updating a Master Ticket, you can update its subtasks by opening the subtask tickets from the linked ticket list on the Master Ticket.

To update subtask tickets from a Master Ticket

  1. Open the Master Ticket that you want to modify.
  2. Click Edit.
  3. In the Link Control section, review the list of subtask tickets and identify those that require updating.
  4. Update the active subtask tickets:
    1. Select the subtask ticket that you want to update and click Open.
      The ticket opens for editing.
    2. Click Edit.
    3. Modify the fields as needed.
    4. Click Save.
    5. Close the Ticket window.
  5. On the Master Ticket details page, click the Refresh icon in the Link Control section.
  6. Verify that the linked tickets have been updated as necessary.
  7. Click Save.

Related topics

Editing Master Tickets

Master Tickets and subtasks

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