Updating subtask tickets from a Master Ticket
When updating a Master Ticket, you can update its subtasks by opening the subtask tickets from the linked ticket list on the Master Ticket.
To update subtask tickets from a Master Ticket
- Open the Master Ticket that you want to modify.
- Click Edit.
- In the Link Control section, review the list of subtask tickets and identify those that require updating.
- Update the active subtask tickets:
- Select the subtask ticket that you want to update and click Open.
The ticket opens for editing. - Click Edit.
- Modify the fields as needed.
- Click Save.
- Close the Ticket window.
- Select the subtask ticket that you want to update and click Open.
- On the Master Ticket details page, click the Refresh icon in the Link Control section.
- Verify that the linked tickets have been updated as necessary.
- Click Save.
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