Updating contracts

You can update records created by you if you have the required Edit permissions. You can edit the Service Level Requirements (SLRs), Service Level Agreements (SLAs), Operating Level Agreements (OLAs) and Underpinning Contracts (UCs).

To update SLR, SLA, OLA and UC records

1. Open the service portfolio and contract that you want to modify:
   1. Click the Administration tab.
   2. In the Service Portfolios section, click the service portfolio that you want to modify, or click Manage to open the Service Portfolio Administration page. Then double-click the service portfolio.
      The Service Portfolio details page appears.
   3. Double-click the contract.
      The contract details page appears.
2. Modify the settings as needed, using the information in Creating contracts.
3. Click Save.
4. Publish the service portfolio to implement your changes:
   1. In the breadcrumb trail, click the Service Portfolio link.
   2. Click Save and Publish.
      A confirmation message appears.
   3. Click Yes.
      The Publication Succeeded message appears, showing the number of errors and warnings.

Related Topics

Creating a Service Level Agreement record

Creating an Operating Level Agreement record

Creating an Underpinning Contract record