Types of reports
The following table summarizes the different reports supported in FootPrints:
Name | Description | Additional information |
|---|---|---|
Ticket Management Reports | Reports used to analyze the data associated with the following ticket life cycle events. BMC recommends that you use the Ticket Management reports for reporting on status trends over time. These reports use pre-calculated data and are generated much faster than custom reports. | |
| Shows how many tickets were active for a specific period so that you can observe the activity at various points | |
| Shows the average age of unresolved tickets | |
| Displays comparison of tickets in a specified state for a given time period | |
| Provides resolution response times of tickets for a given time period | |
| Displays comparison of number of tickets in a given state with that of number of tickets in another state in a given time period. For example, differences between In Progress and Closed states of tickets. | |
| Counts of tickets and average times for transition between states | |
| Shows time metrics on tickets remaining in a particular state | |
| Shows time metrics on tickets moving from one state to another | |
| Provides the number of tickets in a specified state; shows how many tickets with a specific value in that field were created, active, or created and active during a specified period. | |
Service Portfolio report | Shows response or resolution times for SLAs during a specific period. | |
Cross Item report | Shows data on multiple ticket types in one or more workspaces. | |
Time Tracking report | Reports on Time Tracking statistics. | |
Dashboard report | Displays all your reports in a single view. | |
Custom report | Shows data based on any combination of criteria. |
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