Types of reports
The following table summarizes the different reports supported in FootPrints:
| Name | Description | Additional information |
|---|---|---|
Ticket Management Reports | Reports used to analyze the data associated with the following ticket life cycle events. BMC recommends that you use the Ticket Management reports for reporting on status trends over time. These reports use pre-calculated data and are generated much faster than custom reports. | |
| Shows how many tickets were active for a specific period so that you can observe the activity at various points | See Customizing Activity reports. |
| Shows the average age of unresolved tickets | See Creating Average Age reports. |
| Displays comparison of tickets in a specified state for a given time period | See Creating lifecycle comparison reports. |
| Provides resolution response times of tickets for a given time period | See Customizing Resolution Rate reports. |
| Displays comparison of number of tickets in a given state with that of number of tickets in another state in a given time period. For example, differences between In Progress and Closed states of tickets. | See Creating Status comparison reports. |
| Counts of tickets and average times for transition between states | See Creating Status comparison reports. |
| Shows time metrics on tickets remaining in a particular state | See Creating Turn-around Time reports. |
| Shows time metrics on tickets moving from one state to another | See Creating Turn-around Time reports. |
| Provides the number of tickets in a specified state; shows how many tickets with a specific value in that field were created, active, or created and active during a specified period. | See Creating Watchlist reports. |
Service Portfolio report | Shows response or resolution times for SLAs during a specific period. | See Creating Service Portfolio reports. |
| Cross Item report | Shows data on multiple ticket types in one or more workspaces. | See Creating cross-item reports. |
| Time Tracking report | Reports on Time Tracking statistics. | See Creating Time Tracking reports. |
| Dashboard report | Displays all your reports in a single view. | See Customizing your Dashboard. |
| Custom report | Shows data based on any combination of criteria. |
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