Types of fields
A number of field types are supported in FootPrints version 12.1. In addition to those listed below, there are a number of fields created when containers and record definitions are created including the record ID or record number field which generates the unique record ID for each ticket, contact, and so on that is created in your databases.
Record number field restrictions
You cannot create the record number type of field, but you can customize the one created by the system. For more information, see Customizing ticket numbers and other record IDs.
The following field types are supported:
|Assignment||Allows you to select users and/or teams who can be assigned to the item to which this field belongs.|
|Boolean||Allows users to select one of two options, usually Yes or No.|
|Category||Available only in knowledge bases and service portfolios. Allows you to create category trees for organizing solutions, services, and so on.|
|Date||Allows users to select a date from the calendar.|
|Date-Time||Allows users to select a date and a time. Can be linked to the . Agents can select whether to link a ticket to the workspace calendar.|
|Hyperlink||Accepts URL addresses (in the format http://server.name.com) and fully qualified FTP addresses (in the format ftp://ftp.sitename.com). Appears as a hypertext link on the Details page of a record (such as tickets, solutions, and so on).|
|Image||Accepts links to image files such as logos and icons.|
|Integer||Accepts long integers.|
|Multi-Select||Allows users to select multiple choices from a predefined list.|
Available only for service items in service portfolios. Allows you to create a field in which you can select a quick template from related workspaces to create tickets from services in your service catalog.
|Real Number||Accepts integers or decimal numbers. You set the number of digits accepted when you configure the field. The system validates the value entered in the field, checking for the number of digits and for invalid characters.|
|Rich Text||Accepts content up to 2 GB. Allows users to use formatting tools when entering text and to insert images.|
|Single Select||Allows users to select one option from a set of options.|
|Simple Text||Accepts up to 255 characters.|
|Text area||Accepts multiple lines of text up to 2 GB.|
|Work Schedule||Allows users to select from the work schedules defined for a system. This field type is used mostly with SLM.|
For email address, FTP, and Web site fields, you can use a Hyperlink, Rich Text, Simple Text, or Text area field type and select Email, FTP or Website in the Validation field.
Format for Email type validation
When configuring a field, you can choose a validation method. The validation method ensures that when a value is entered in a field, the value conforms to the preconfigured format. For example, if you select Email as a validation option for a field, the value entered by a user must be in the valid email address format. For example, firstname.lastname@example.org. If the value entered by a user does not match the preconfigured format, an error message is shown and the record is not saved. For example, asterisk (*) symbol is not allowed for email fields by the system, so if it is entered in field that has an active Email validation, an error message is displayed.
An email address contains the following components:
- Username - A unique sequence of characters used to identify a user and allow access to the email messages. It is the part of an email address before the @ symbol. For example, in the email@example.com email address, john.smith is the user name..
- Domain name - A domain name locates an organization or other entity on the Internet. For example, in the firstname.lastname@example.org email address, example is domain name.
- Domain region - A domain region is generally used or reserved for a country, sovereign state, or dependent territory identified with a country code. For example, in the email@example.com email address, uk is the domain region.
The following table contains information about the format for the email validation:
The separator in the following table refers to the separator used to add multiple email addresses to a single field.
- or firstname.lastname@example.org,email@example.com
- firstname.lastname@example.org email@example.com.
(upper & lower case)
(0 to 9)