Selecting triggers for business rules
When you create a business rule, you can select triggers that run when certain events occur (such as after a ticket is saved) or run based on a specified frequency (for example, every 15 minutes). The available trigger options vary depending on the type of rule you select. You can use multiple triggers in a single rule, and they are all logically connected by OR operators. However, you should review Triggering sequence considerations to understand in what order rules are fired automatically.
Some triggers are available only for Rules created from a Workflow Process. For detailed information, see Configuring-workflow-processes.
Trigger options
The following table lists the options available for triggering business rules.
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