Reviewing the hidden custom HTML fields

Custom HTML field, Form Designer, User Roles – Custom Field Permissions

• The Custom HTML field type is a form control.
• From the Form Designer, you can configure permissions to show or hide a field on the form.
• FootPrints version 11.0 has at least one Custom HTML field, which some users might not be able to see after migrating.

The following image displays Custom HTML properties.

HTML/Code Control form control, Rich Text field, Roles – Field Permissions

• The HTML/Code Control form control does not have permissions associated with it and the permissions are not migrated.
• This might prevent some users from viewing this type of fields.

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Note: Review the forms and verify that the HTML/Code Control is displayed

Remove the field from the form:

1. To edit the Customer Web Form, navigate to 
   Administration > Workspaces > workspace name > Record Definitions > (item type) > Forms > Customer Web Form.
2. Remove the HTML/Code Control from the form.
3. Save the form.
4. Click Save and Publish to make the form available.
5. Verify that the HTML/Code Control appears on the form as expected for your various roles.

1. Create a Rich Text type field:
   1. Navigate to Administration > Workspaces > (Workspace) > Record Definitions > (Ticket) > Fields.
   2. Edit the field and set field permissions to Read Only.
   3. Enter a Default Value for the field.
      Alternatively, insert or copy the desired text based on FootPrints version 11.0 Custom HTML.
   4. Click Save.
2. Place the field on the on the appropriate forms:
   1. Navigate to Administration > Workspaces > (Workspace) > Record Definitions > (Ticket) > Forms > Agent Web.
   2. From the Fields section, drag and drop the new field to the form.
   3. Click Save.
3. To define field permissions for your roles, navigate to Administration > Roles > (Role) > Field Permissions.
4. Verify that the Rich Text type field is displayed on the form as expected for your various roles.