Reviewing escalations with Checkbox Field criterion turned off
This topic is for troubleshooting escalations with Checkbox Field criteria set to off while migrating from FootPrints version 11.0 to FootPrints version 12.0.
Description
The following table describes Checkbox Field criteria in FootPrints 11.0 and FootPrints 12.0.
FootPrints 11.0 | FootPrints 12.0 |
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UI location: Administration> Workspace> Escalation> (escalation) > Issue Criteria | UI location: Administration > Workspaces > (workspace) > Record Definitions > (ticket) > Business Rules > (rule) > Criteria |
Resolution
To resolve this issue, review your escalations containing the Checkbox criteria set to Off in FootPrints version 11.0 and analyze tickets data in Checkbox fields. It is possible that this issue could have little or no adverse impact on your system, if the tickets with Null in the checkbox field are presumed to be no longer active or relevant and are not expected to be escalated. Consider the following points.
- You may probably not need to make any changes, if there are no FootPrints 11.0 tickets, whose Checkbox Field is Null. However, you should still review and test your rules.
- Consider following points, if the Checkbox Field is set as Off for a few tickets and Null for other tickets. The Null and Off values have different business meanings.
Identify an additional criteria that can be used to distinguish the tickets that must be escalated.
Analyze whether your purpose can be achieved by using a drop-down choice field with three choices instead of the Checkbox Field.
Consider the need to keep the Checkbox Field for historical purpose or how other FootPrints features might be using the Checkbox Field.
- Before activating the Checkbox field in a production environment, activate and test your migrated escalation rules.
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