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BMC FootPrints Service Core 12.1 ... Using Using FootPrints with an Agent role Closing and deleting records

Resolving tickets

When work has been completed on a ticket, you must update its status to a Completed or Closed status value and enter any other information that is required or useful before saving the ticket. For detailed information about requirements for your environment, consult your Administrator.

For detailed information about updating tickets, see the other topics in Updating tickets.

Related topics

Closing Master Tickets and their subtask tickets

Closing Global Tickets

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Last modified by Kathy D'adamo on Aug 07, 2014
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Closing and deleting records
Closing Global Tickets
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