The following topic provides information about prerequisites for installing FootPrints. To avoid issues during installation, address the prerequisites listed below in the order listed:

1Ensure that your system meets the minimal hardware and software requirementsSystem requirements
2For Windows systems, if you are not directly on the system and are connecting through Terminal Services, modify the Terminal Services configuration options
  1. On the application server, navigate to HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Control\\Terminal Server.
  2. Set the PerSessionTempDir and DeleteTempDirsOnExit options to 0.
    If you do not modify these settings before installation, the installation will halt while you do so.
  3. Restart the server.
3Install and configure the Java 8 SE Runtime EnvironmentSupport Article
4Install and configure Tomcat
5Ensure that the administration email address you provide during the installation process does not include the plus (+) or dash (-) charactersNA
6Ensure that the TCP/IP protocol is enabledSystem requirements
7Keep the information available
  • An encryption key phrase that you want to use for this installation. Encryption key phrases must be between 8 and 80 characters long. Any characters or symbols may be used.
  • The database connection information including type of database, host name or IP address, and user credentials.

Was this page helpful? Yes No Submitting... Thank you


  1. Ashton Callender

    I have been a BMC Developer/Administrator for a number of years. Lately, I have a potential contract to work with BMC Footprint.

    Does BMC offer training / Overview sessions on the User, Administrator, and Development for BMC Footprint?

    Apr 27, 2019 03:27
  2. Brian Mckenzie

    This article should be added as a pre-requisite:

    Jan 24, 2020 11:14
    1. Dov Kaiser

      Hi, Brian. Thanks for contacting us. We have forwarded your input to the writer who is responsible for this content.

      Jan 28, 2020 03:11