Populating address books
FootPrints address books can be populated with user contact data in a variety of ways:
- By Agents: Agents and administrators can enter contact information directly into an address book or into a ticket.
- By importing: Contact data can be imported from a comma-separated values (CSV) file or retrieved dynamically from an external database. For more information, see Importing-contact-data-into-address-books.
- Using Master Contact records: Agents can enter partial contact data into a record and the remaining information can be populated from a Master Contact record. For more information, see the Related topics.
Related topics
Creating-address-book-data-files
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*