Populating address books

FootPrints address books can be populated with user contact data in a variety of ways:

  • By Agents: Agents and administrators can enter contact information directly into an address book or into a ticket.
  • By importing: Contact data can be imported from a comma-separated values (CSV) file or retrieved dynamically from an external database. For more information, see Importing contact data into address books.
  • Using Master Contact records: Agents can enter partial contact data into a record and the remaining information can be populated from a Master Contact record. For more information, see the Related topics.

Related topics

Creating address book data files

Configuring Master Contact records

Creating contact records

Importing users

Was this page helpful? Yes No Submitting... Thank you