Populating address books

FootPrints address books can be populated with user contact data in a variety of ways:

  • By Agents: Agents and administrators can enter contact information directly into an address book or into a ticket.
  • By importing: Contact data can be imported from a comma-separated values (CSV) file or retrieved dynamically from an external database. For more information, see Importing contact data into address books.
  • Using Master Contact records: Agents can enter partial contact data into a record and the remaining information can be populated from a Master Contact record. For more information, see the Related topics.

Related topics

Creating address book data files

Configuring Master Contact records

Creating contact records

Importing users

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