Linking to records and data

Items can be linked to other items in the same container (such as incidents to problems in the same workspace) or in other containers (such as tickets in a workspace to contacts in an address book). You can also link or map fields to external data sources (such as linking solution items to external knowledge bases). There is no specific order to create these links. You can configure them as needed.

• Configuring relationships between containers and items
• Linking fields to external data sources
• Mapping fields to external data sources
• Configuring linking between tickets and appointments
• Integrating BMC Client Management with FootPrints
• Configuring asset lookup for contacts

Next step

Importing data

Related topics

Getting started quickly for administrators

Creating containers for your data

Configuring record definitions

Importing data

Setting up user groups and configuring user access

Setting up synchronization

Automating notifications and other actions

Setting up search queries and report definitions

Changing the look and feel of FootPrints

Testing your configuration settings

Managing configuration settings