Importing CI relationships from BMC Client Management

You can import the relationships for the CIs you import into FootPrints. Instructions are provided below for importing from BMC Client Management (BCM).

For more information about importing CIs, see Importing CIs from BMC Client Management.

To import CI relationships from BCM

  1. Click the Administration tab.
  2. In the System Management section, click Import.
    The Task Scheduler page appears, showing a list of scheduled tasks and their status. Tasks with a Status of “Completed” were performed successfully; tasks with a Status of “Completed with Errors” failed.
  3. Click New Task and select Import Task > CI Relationships.
    The Import CI Relationships page appears, showing the Source Type pane.
  4. In the Source Type field, select BMC Client Management.
  5. In the left pane, click Source Configuration.
    The Source Configuration pane appears.
  6. Complete the fields:
    1. In the Data View Type field, select the type of relationship.
      Options are Network Relationships and Software Relationships.
    2. In the Device Groups section, select device groups and subgroups in the Available Groups column and move them to the Selected Groups column.


      While importing devices from subgroups in BCM, if you get an error message as Unreached groupId=ID, refer to support article TIA08122 - Importing devices from subgroups in BCM

    3. In the Device Types section, select device types in the Available Types column and move them to the Selected Types column.
  7. In the left pane, click Data Destination.
    The Data Destination pane appears.
  8. In the Import into CMDB field, select the CMDB where you want to import the CIs.
  9. In the left pane, click Map Fields.
    The Map Fields pane appears.
  10. Complete the fields:
    1. In the Relationship for import section, select whether to specify a relationship or use the one identified in the source data:
      • To specify a relationship, in the Specify Relationship field, select a relationship type.
      • To use a relationship identified in the source data, select Use Relationship Specified in Source and select the source field.
        The latter option lets you select multiple relationships for a single import file.
    2. In the From CI Identifiers section:

      1. Click Add.
      2. Select a Source Field and an Attribute.
      3. Click Update.
    3. In the To CI Identifiers section, do the same.

      1. Click Add.
      2. Select a Target Field and an Attribute.
      3. Click Update.
    4. To edit a From CI or To CI Identifier entry, click the pencil icon next to it.
    5. To delete a From CI or To CI Identifier entry, select it and click either the Delete button or the red X at the right of the entry. A confirmation message appears. Click Yes.
  11. In the left pane, click Schedule Task.
    The Schedule Task pane appears.
  12. Complete the fields:
    1. In the Task Name field, enter a specific name for this task.
    2. (Optional) In the Notes field, enter any useful information about this task.
    3. (Optional) In the Notify by Email field, enter the email addresses of anyone who should be notified when this task runs.
      You can also enter an agent's user name to send notification to the agent's primary email address. Separate multiple user names and email addresses with semicolons. Notification is sent about import outcome and includes result, task name, date, and so on, including the number of records that were rejected, created, updated, and unchanged.
    4. (Optional) Under Schedule time to load information, select 
      • Immediately—To run the task immediately 
      • Load at the following time—To run the task at a specific time
      • Manual only—To run the task manually

        By default, the option Immediately is selected. Also, you can configure the recurrence of a task by selecting required options under Configure Recurring Task. For more information, see Scheduling tasks.

  13. Click Schedule Task in the upper left corner of the pane.
    Your selections are validated by the system. If no errors are found, the Task Schedule page appears. Local files that won't change between scheduling and running are validated immediately. Web and network server files are validated at run-time. Next Run Time is the next or first time a task will be run.

Related topics

Viewing task logs

Importing CIs from CSV files

Importing CI relationships from CSV files

Importing CIs from SQL databases

Importing CI relationships from SQL databases

Working with mappings

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