Getting started quickly for customers

Depending on the permissions set for your user ID, you may be able to submit requests, view or edit your requests and tickets, and search for answers to your questions and issues. You only need a browser. Detailed instructions are provided in the Related topics.

For general information about FootPrints, visit the FootPrints web site.

To see the questions your fellow FootPrints users are asking and their answers, or to ask questions of your own, visit the FootPrints User Community .

Related topics

Logging in to FootPrints

Setting user preferences

Submitting tickets

Submitting tickets via email

Viewing your tickets

Viewing attachments

Editing your tickets

Closing your tickets

Using Chat

Logging out

Using FootPrints with a Customer role

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