Getting started quickly for customers


Depending on the permissions set for your user ID, you may be able to submit requests, view or edit your requests and tickets, and search for answers to your questions and issues. You only need a browser. Detailed instructions are provided in the Related topics.

For general information about FootPrints, visit the FootPrints web site.

To see the questions your fellow FootPrints users are asking and their answers, or to ask questions of your own, visit the FootPrints User Community https://communities.bmc.com/communities/community/bmcdn/bmc_footprints.

Related topics

Logging-in-to-FootPrints

Setting-user-preferences

Submitting-tickets

Submitting-tickets-via-email

Viewing-your-tickets

Viewing-attachments

Editing-your-tickets

Closing-your-tickets

Using-Chat

Logging-out

Using-FootPrints-with-a-Customer-role

 

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