Attribute Name |
Attribute Definition |
Logical Datatype |
Is Required |
Item Status Id |
The automatically generated primary key of the :item_shortname_status table. |
LONG |
Yes |
Item Status Name |
The name of the :item_shortname Status. |
VARCHAR(255) |
Yes |
Is Active |
Indicates if the state is an Activated state, used only to calculate Activated event date. Do not confuse with UnClosed, UnResolved.
|
BOOLEAN |
Yes |
Is Resolved |
Indicates if the state is an Resolved state, Used to calculate Resolved event date.
|
BOOLEAN |
Yes |
Is Closed |
Indicates if the state is an Closed state, Used to calculate Closed event date. Currently, only one status is allow to be the Closed state.
|
BOOLEAN |
Yes |
Is Responded |
Indicates if the state is an Responded state, Used to calculate Responded event date.
|
BOOLEAN |
Yes |
Does Count for Time |
Indicates that this state does not count for time expended. This is used for the measures that do not include the ALL designation. It is anticipated that WAITING ON CUSTOMER RESPONSE and similar states would use this flag to show agent metrics without such states included in the time.
|
BOOLEAN |
Yes |