Footprints Data Model

Table
Table Name Agent
Table Definition a user authorized to use the FootPrints agent functions, which enable the agent to provide services to the customer. These include the ability to edit, escalate, and close tickets.

Attribute
Attribute Name Attribute Definition Logical Datatype Is Required
Application User Id A Foreign Key to the Application User table. LONG Yes
License Type Id A Foreign Key to the License Type table. LONG Yes