Footprints Data Model |
Table |
Table Name | Agent |
Table Definition | a user authorized to use the FootPrints agent functions, which enable the agent to provide services to the customer. These include the ability to edit, escalate, and close tickets. |
Attribute |
Attribute Name | Attribute Definition | Logical Datatype | Is Required |
Application User Id | A Foreign Key to the Application User table. | LONG | Yes |
License Type Id | A Foreign Key to the License Type table. | LONG | Yes |