Entering time tracking information - Mobile
If you are authorized, you can add and edit time tracking information on your tickets.
The following topics are provided:
To add time tracking information to a ticket
- Open the ticket where you want to work with the time tracking information.
- Tap General > Time Tracking or swipe left to reach the Time Tracking page.
- In the Comment field, type the information that you want to add, such as a description of a conversation related to the ticket or a task performed outside of the system.
- If configured for your system, you can pause and resume time tracking by tapping Time Tracking at the bottom of the page.
- To add a time entry, tap Add time entry and complete the fields.
Depending on your system configuration, the Duration, Start and End time, and Comment fields may appear. - Tap Save.
The ticket is saved and the ticket edit page appears.
To edit time tracking information on a ticket
- Open the ticket where you want to work with the time tracking information.
- Tap General > Time Tracking or swipe left to reach the Time Tracking page.
- Tap the entry that you want to update.
- Tap the field that you want to change and modify the settings as needed.
- Tap Done.
The ticket is saved and the Time Tracking page appears.
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