Editing subtask tickets
You can edit the subtask tickets for which you are authorized. Editing a subtask ticket does not affect the related subtasks and only affects the Master Ticket when you are closing the subtask.
To edit a subtask ticket
- Open the subtask ticket that you want to modify.
- Click Edit.
If the Edit button is not visible, you do not have editing rights for this subtask. - Modify the fields as necessary and click Save.
Email notifications are sent to the selected parties, such as the assignees and the customer. - If the subtask is closed, and there are no more active subtasks for the Master Ticket, the assignee of the Master Ticket is notified.
For more information, see Closing-Master-Tickets-and-their-subtask-tickets.
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