If authorized, you can edit solutions to update the information or improve it.
When multiple users have editing permissions for a solution and attempt to save changes at the same time (including moving the record), the Edit Lock feature prevents Save conflicts from occurring. This means that you cannot save your changes (or move a record) while another user is editing the same solution. A warning appears, advising you of the situation. You can cancel your request and attempt the request again later, or discard your changes and return later to redo them. If you have administrator permissions, the warning has an Unlock option to release the lock. The changes made by the other user are not saved.
To edit a solution
- If not already on the Knowledge Base Home page, click the Knowledge Base tab or click More > Knowledge Base.
- In the record grid, search for the solution that you to modify.
For more information about searching, see Searching in FootPrints.
- Click Edit.
- Modify the fields as needed, following the instructions in Creating solutions.
- Click Save to apply your changes.