Editing service level targets

Service level targets can be edited. You can also edit the associated escalation rules

To edit a service level target

  1. Open the SLT that you want to modify:
    1. Click the Administration tab.
    2. In the Service Portfolios section, click the name of the service portfolio, or click Manage to open the Service Portfolio Administration page. Then double-click the service portfolio.
      The Service Portfolio details page appears.

    3. In the left pane, click Record Definitions.
      The Items page appears. 
    4. Double-click the service level target.
      The SLT details page appears.
  2. Modify the settings as needed, using the information in Creating service level target definitions.
  3. Click Save.
  4. Publish the service portfolio to implement your changes:
    1. In the breadcrumb trail, click the Service Portfolio link.

    2. Click Save and Publish.

      A confirmation message appears.

    3. Click Yes.
      The Publication Succeeded message appears, showing the number of errors and warnings.

Related topics

Deleting service level targets

Configuring service portfolios

Configuring business rules

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