Deleting solutions
If authorized, you can delete solutions that are no longer useful.
To delete a solution
- If you are not already on the Knowledge Base Home page, click the Knowledge Base tab or click More > Knowledge Base.
- In the record grid, search for the solution that you want to delete.
For more information about searching, see Searching-in-FootPrints. - Click Delete.
A confirmation message appears. - Click Yes.
The solution no longer appears in the knowledge base.
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