Documentation

- Register
- Log in
Search

Search

×

Recently viewed

Search result

More Products
…
Configuring reports
Creating reports
Creating Ticket Management reports

Creating Ticket Management reports

Export

Choose the export format from the list below:

$services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0')

Filter

Options for exportFormat You can navigate through the options using arrow keys, the home and end keys. Select the currently highlighted option by pressing enter or space. Right and left arrows will move focus to the next possible option in the list. The Home key will bring focus to the start of the list and the END key to its end. Up and down arrows allow you to navigate quickly to the start of option categories.

Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
Export as Portable Document Format (PDF) using the Web Browser
RTF
Export as Rich Text Format (RTF) using the Office Server

Other Formats (1)

HTML
Export as HyperText Markup Language (HTML)

Export as

Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

select all/ none

Legend:
: Created Page
: Modified Extension Page
: Clean Extension Page

Use the Ticket Management reports to analyze the data associated with ticket lifecycle events, such as

The ticket activity for a given time period
The average age of unresolved tickets
Time metrics on tickets remaining in a particular state
Time metrics on tickets moving from one state to another
Number of tickets in a specified state and so on.

See the following topics:

Tags: reports ticket_management creating how-to

Last modified by Ashwini Mathad on 2016/03/02 04:58

Was this page helpful? Submitting...

What is wrong with this page?
Confusing
Missing screenshots, graphics
Missing technical details
Needs a video
Not correct
Not the information I expected
Your feedback

Contact information
Send Skip

Your feedback

Contact information
Send Skip

Thank you

<copyright information for the space>

Comments (0)

12.1
11.6

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

On this page

Footer

Company

About BMC
Events
Webinars
Feedback
Careers
Global Contacts
Sitemap
Newsroom

Support

Support Central
Knowledge Base
Vulnerability Disclosure
Documentation
Downloads
Resources

Social

Community
LinkedIn
Facebook
YouTube
BMC Blogs
X
Instagram

Search BMC

Contact
Free Trials
Legal
Privacy Policy
Email Opt-Out
Trust Center

© Copyright 2005 - 2025 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use. BMC,the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.