Configuring workspaces
In FootPrints, you can create personalized working experiences for your employees and IT by configuring a workspace for each end-to-end business service. You can create a workspace for each of your business services like the help desk, human resources, facilities, and so on.
A workspace is a container for tickets and survey item types which can have their own custom fields, templates, business rules, and workflow processes. If you have integrated FootPrints with BMC Client Management, workspaces can also have an Asset item type. You may choose to keep all of your data in a single workspace or create multiple workspaces and copy or move tickets among them. Within a workspace, you can create multiple items as per your requirement.
For example, one workspace can be used for Service Desk activity while a second workspace is used for internal bug tracking. You can create a workspace from a template, create one without a template and configure all of the settings manually, or duplicate one already defined for your system.
User roles determine what workspace data can be see or if the user can see the workspace at all. For more information, see Configuring-user-roles.
A workspace contains the following components:The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.
For detailed information, see the Related topics.
Related topics
Configuring-time-tracking-for-a-workspace
Getting-started-quickly-for-administrators
Configuring-incoming-email-for-workspaces
Configuring-email-notification-for-workspaces
Running-a-configuration-report