Configuring rules for sending notifications

You can define rules for sending escalation emails, sending email reminders, sending Global Ticket alerts, and so on. The Send Email action is allowed for the following types of rules: General, Email Notification, Email Reminder, SLA Reminder, Escalate To, Copy/Move, and SLM.

For detailed instructions about sending specific types of notifications, see the following topics:

• Defining-rules-for-sending-email-notifications
• Defining-rules-for-sending-email-reminders
• Defining-rules-for-sending-email-to-addresses-in-linked-records
• Defining-rules-for-sending-Global-Ticket-alerts
• Defining-rules-for-sending-SLM-notifications

For detailed instructions about the other rule types, see the Related topics.

Related topics

Types-of-business-rules

Selecting-triggers-for-business-rules

Defining-criteria-for-business-rules

Defining-actions-for-business-rules

Configuring-workflow-processes

Configuring-business-rules