BMC FootPrints Service Core 12.1 ... Administering Configuring business rules

Configuring rules for assigning tickets

You can define rules for assigning tickets automatically, assigning them to a default user ID, and so on.

For detailed instructions, see the following topics:

Related topics

Types of business rules

Selecting triggers for business rules

Defining criteria for business rules

Defining actions for business rules

Configuring workflow processes

Configuring business rules

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Last modified by Pradnya Nagpure on Mar 05, 2018

configuring_rules updating_tickets assigning_tickets concept

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Defining actions for business rules

Defining rules for identifying Global Ticket subscribers