Configuring help text in the Attachments section

This troubleshooting topic is about configuring help text for the Attachments section in FootPrints version 12.0.

Description

The following table provides information about the help text for the Attachments section in FootPrints version 11.0 and version 12.0.The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.

Resolution

To resolve this issue, review you must review the Attachments tab in FootPrints version 11.0. In FootPrints version 12.0, you can use the HTML/Code form control to display text and helpful information in Attachments. You can place the HTML/Code form control at the end of the preceding section or create a new section with useful name.

The following steps guide you to configure the HTML/Code form control properties for attachments.

  1. Navigate to Administration > Workspace> (ticket) > Forms.
  2. Add a HTML/Code form control on the ticket form and place it at the bottom of the section preceding Attachments or place it in a new section.
  3. In the Code text box of the Properties tab, specify the text about the attachments to show to the users.
    The following image displays HTML/Code form control placed in Attachment section.
    Review Attachments Tab Help Text2.png
  4. Save and publish the form.
    The following image gives you an idea about the user's live ticket after saving and publishing the form:
    Review Attachments Tab Help Text3.png

 

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