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BMC FootPrints Service Core 12.1 ... Migrating from FootPrints version 11.x Components that are not implemented or migrated

Configuring help text in the Attachments section

This troubleshooting topic is about configuring help text for the Attachments section in FootPrints version 12.0.

Description

The following table provides information about the help text for the Attachments section in FootPrints version 11.0 and version 12.0.

FootPrints version 11.0FootPrints version 12.0

Attachments tab:

  • You can specify help text and mouse over text for the Attachments tab.

The following image displays Help Text for the Attachments tab:

Attachments section:

    • The help text and mouse over text are not migrated because the Attachments section is predefined and not configurable.
    • There is no help text property in the Attachments section, but the layout of ticket form enables you to provide useful information preceding the Attachments section. The information is displayed in close proximity of the section.
    • You can see each section separately on Administration tab. However, when a user creates a ticket, all sections are displayed on single page.
    • You can click the section name, scroll or use the Tab key to navigate through the page.

UI location: Administration > Workspaces > Form Designer > Attachments Tab PropertiesUI location: Administration > Workspaces > Record Definition > Forms > Attachments > Form Properties

Resolution

To resolve this issue, review you must review the Attachments tab in FootPrints version 11.0. In FootPrints version 12.0, you can use the HTML/Code form control to display text and helpful information in Attachments. You can place the HTML/Code form control at the end of the preceding section or create a new section with useful name.

The following steps guide you to configure the HTML/Code form control properties for attachments.

  1. Navigate to Administration > Workspace> (ticket) > Forms.
  2. Add a HTML/Code form control on the ticket form and place it at the bottom of the section preceding Attachments or place it in a new section.
  3. In the Code text box of the Properties tab, specify the text about the attachments to show to the users.
    The following image displays HTML/Code form control placed in Attachment section.
  4. Save and publish the form.
    The following image gives you an idea about the user's live ticket after saving and publishing the form:
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Last modified by Deval Faldu on Aug 12, 2016

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