Configuring escalation with actions
This topic troubleshoots configuration of several escalation actions that are not migrated from version 11.0 and version 12.0 of FootPrints.
Description
There are several escalation actions in version 11.0 of FootPrints which are not supported, or only partially supported, or not migrated in version 12.0 of FootPrints by the migration tool.
The following table describes escalation actions in version 11.0 and version 12.0 of FootPrints.The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.
Resolution
This section provides possibilities to mitigate the missing functionality in your version 12.0 of FootPrints. Note that the rules are migrated, but with actions missing or partial functionality. All migrated escalation rules are disabled for review.
To resolve this issue, review each of the actions and the associated rules migrated from FootPrints version 11.0. Determine the need for action in your current business processes. Consider following points to mitigate the unsupported action. Review, modify, activate and test your configuration before using the rules in production.The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.