Components that are not implemented

When you migrate from FootPrints version 11.6.01 or later to FootPrints version 12.0 or later, a few components are not implemented. For more details, refer to the following table:

FeatureSettingsAdditional help

Address Book

Supervisor field type

Reviewing Supervisor and Twitter ID fields

Attachments

Attachment rules

NA

Calendar

Auto Create Calendar Appointment from Date-Time field            

Users who create tickets can manually create calendar appointments and keep them in sync with a date-time field.

Databases

  • Oracle
  • MySQL

SQL Server and PostgreSQL are supported in FootPrints version 12. You can export from any FootPrints version 11 supported database and migrate to any FootPrints version 12 supported database.

Languages

Support for right-to-left languages (for example, Hebrew)

NA

Support for double byte characters in MS SQL Server

Support for double byte characters is only supported if you are using PostgreSQL as the back end database. For more information, see Creating a custom language.


Quick Description

Personal Quick Descriptions

NA

Setting a default sort order for a search

Users who run the search can sort by any column, but there is no option for the user who creates the search to set a default sort order.


Subtask Sequencing

Subtask sequencing configuration

Use the Workflow feature to spawn subtasks as you move through workflow stages

Users

Agent Preference Templates
(Administrators pushing preference changes to Agents)

Configuring portals to customize agent environment

Auto add customers from LDAP source on first login   

Auto add customers from LDAP source on first login

This has been replaced with a user import from an LDAP source.

Section 508/Visually Impaired Enhancement - enables optimizations for use with text-to-speech browsers

Visually impaired enhancement enables optimizations for use with text-to-speech browsers

NA

Round Robin Assignment

Round Robin assignment

Reviewing team assignment options

Per-status field permissions - field level and per role

Per-status field permissions - field level and per role

NA

For a detailed list, see Components that are not implemented or migrated.

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