Components that are not implemented
When you migrate from FootPrints version 11.6.01 or later to FootPrints version 12.0 or later, a few components are not implemented. For more details, refer to the following table:
Feature | Settings | Additional help |
---|---|---|
Address Book | Supervisor field type | |
Attachments | Attachment rules | NA |
Calendar | Auto Create Calendar Appointment from Date-Time field | Users who create tickets can manually create calendar appointments and keep them in sync with a date-time field. |
Databases |
| SQL Server and PostgreSQL are supported in FootPrints version 12. You can export from any FootPrints version 11 supported database and migrate to any FootPrints version 12 supported database. |
Languages | Support for right-to-left languages (for example, Hebrew) | NA |
Support for double byte characters in MS SQL Server | Support for double byte characters is only supported if you are using PostgreSQL as the back end database. For more information, see Creating-a-custom-language. | |
Quick Description | Personal Quick Descriptions | NA |
Setting a default sort order for a search | Users who run the search can sort by any column, but there is no option for the user who creates the search to set a default sort order. | |
Subtask Sequencing | Subtask sequencing configuration | Use the Workflow feature to spawn subtasks as you move through workflow stages |
Users | Agent Preference Templates | |
Auto add customers from LDAP source on first login | Auto add customers from LDAP source on first login | This has been replaced with a user import from an LDAP source. |
Section 508/Visually Impaired Enhancement - enables optimizations for use with text-to-speech browsers | Visually impaired enhancement enables optimizations for use with text-to-speech browsers | NA |
Round Robin Assignment | Round Robin assignment | |
Per-status field permissions - field level and per role | Per-status field permissions - field level and per role | NA |
For a detailed list, see Components-that-are-not-implemented-or-migrated.