Components that are migrated
The following table provides a high-level list of the features and components that can be included when using the Migration Tools. If any of these features have options, settings, or parts of the functionality that have issues or limitations, such issues are included in the Migration Advisor Report for your review and mitigation.
| Feature | Component |
|---|---|
Workspaces Note: Archived workspaces are migrated as regular workspaces. | Forms |
| Fields | |
| Notification rules | |
| Email templates | |
| User roles | |
| Teams | |
Tickets
| |
| Quick issue templates | |
| Work schedule | |
Email preferences | |
| Billing rates | |
| Time tracking | |
| Auto assignment | |
| Auto field | |
| Escalations | |
| SQL field mapper | |
| Address Books | Contacts |
| Fields | |
| External AB configuration | |
| Master Contact Record | |
| Master Contact Key/ Organizational Field | |
| Master Contacts/ organizational units | |
| System Configuration | Authentication |
| Users | |
| Email configuration | |
| Password Reset | |
Asset Core Integration Note: CMDBs and CIs are not migrated. | |
| Instant Talk |
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