Components that are migrated

The following table provides a high-level list of the features and components that can be included when using the Migration Tools. If any of these features have options, settings, or parts of the functionality that have issues or limitations, such issues are included in the Migration Advisor Report for your review and mitigation.

FeatureComponent

Workspaces

Note: Archived workspaces are migrated as regular workspaces.














Forms
Fields
Notification rules
Email templates
User roles
Teams

Tickets

  • Assignees
  • Relationships
  • Attachments
  • History
  • Contacts
Quick issue templates
Work schedule

Email preferences

Billing rates
Time tracking
Auto assignment
Auto field
Escalations
SQL field mapper
Address Books




Contacts
Fields
External AB configuration
Master Contact Record
Master Contact Key/ Organizational Field
Master Contacts/ organizational units
System Configuration




Authentication
Users
Email configuration
Password Reset

Asset Core Integration

Note: CMDBs and CIs are not migrated.

Instant Talk

Related topics

Components that are not implemented or migrated

Migrating from FootPrints version 11.x

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