Built-in fields

Certain fields are created by the system when containers and items are created. These are called built-in fields.

Note

You can edit built-in fields but you cannot delete them. However, use caution when changing the built-in values as they may be used by the system for background processing. This is especially true for built-in service portfolio fields.

You cannot modify the preconfigured choices for some specific built-in fields. For more information, see About predefined choices for built-in fields.

 The tables shown below list the built-in fields with their types, sorted by container.

Note

The Asset Item fields appear only if BMC Client Management (BCM) integration is enabled.

General fields

Container type Item Field name Field type
Any All ID Number Text
Any All Created By Text
Any All Created On Date-Time
Any All Updated By Text
Any All Updated On Date-Time

Address book fields

Container type

Item

Field name

Field type

Address book

Contact

Email Address

Text

Address book

Contact

First Name

Text

Address book

Contact

Last Name

Text

CMDB fields

Container type

Item

Field name

Field type

CMDB

CI

Criticality

Single Select

CMDB

CI

Name

Text

CMDB

CI

Status

Single Select

CMDB

CI

Version

Text

Knowledge base fields

Container type

Item

Field name

Field type

Knowledge base

Solution

Popularity

Long

Knowledge base

Solution

Problem

Text

Knowledge base

Solution

Resolution

Rich Text

Knowledge base

Solution

Status

Single Select

Service portfolios fields

Container type

Item

Field name

Field type

Service portfolio

Contract

Description

Rich Text

Service portfolio

Contract

Name

Text

Service portfolio

Service

Description

Rich Text

Service portfolio

Service

Name

Text

Service portfolio

Service

Request Template

Quick Template

Service portfolio

Service

Status

Single Select

Service portfolio

Service level target

Based on Schedule

Work Schedule

Service portfolio

Service level target

Fulfillment Threshold (%)

Real Number

Service portfolio

Service level target

Name

Text

Service portfolio

Service level target

Notification Threshold (%)

Real Number

Service portfolio

Service level target

Target Type

Single Select

Service portfolio

Service level target

Target Unit

Single Select

Service portfolio

Service level target

Target Value

Real Number

Service portfolio

Service level target

Trigger Date

Single Select

Service portfolio

Work target

Based on Schedule

Work Schedule

Service portfolio

Work target

Notification Threshold (%)

Real Number

Service portfolio

Work target

On Hold Started

Date-Time

Service portfolio

Work target

On Hold Time

Integer

Service portfolio

Work target

State

Single Select

Service portfolio

Work target

Target Date

Date-Time

Service portfolio

Work target

Target Type

Single Select

Service portfolio

Work target

Target Unit

Single Select

Service portfolio

Work target

Target Value

Real Number

Service portfolio

Work target

Trigger Date

Single Select

Workspace fields

Container type

Item

Field name

Field type

Workspace

Asset

Added By

Text

Workspace

Asset

Device Id

Text

Workspace

Asset

Device Manufacturer

Text

Workspace

Asset

Device Model

Text

Workspace

Asset

Device Name

Text

Workspace

Asset

Device User

Text

Workspace

Asset

Domain/Workgroup

Text

Workspace

Asset

Drive Capacity

Text

Workspace

Asset

Free Space

Text

Workspace

Asset

IP Address

Text

Workspace

Asset

MAC Address

Text

Workspace

Asset

Network Adapter

Text

Workspace

Asset

Operating System

Text

Workspace

Asset

Operating System Version

Text

Workspace

Asset

Physical Memory

Text

Workspace

Asset

Processor

Text

Workspace

Asset

Purchase Cost of Asset

Real Number

Workspace

Asset

Service Tag/Serial Number

Text

Workspace

Asset

Support Provider

Text

Workspace

Asset

Support Provider Phone

Text

Workspace

Asset

Total Disk Space

Text

Workspace

Asset

Total Memory

Text

Workspace

Asset

Video Controller

Text

Workspace

Ticket

Assignees

Assignment

Workspace

Ticket

Description

Rich Text

Workspace

Ticket

Priority

Single Select

Workspace

Ticket

Status

Single Select

Workspace Ticket Short Description Text

Workspace

Ticket

Title

Text

About predefined choices for built-in fields

The system administrators cannot add or edit the predefined choices for the following fields because some features in the FootPrints system depend on the exact choice that is selected:

Container Item Field
Workspace Ticket Global
Service Portfolio Work Target
  • State
  • Target Unit
  • Target Type
  • Trigger Date
Service Level Target
  • Target Unit
  • Target Type
  • Trigger Date

Related topics

Configuring fields

Types of fields

Configuring forms

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