12.1.07: Service Pack 7

FootPrints allows you to have multiple contacts for a single organization. Sometimes, the user who initiated a support ticket might not be the one who responds to the queries or might be currently unavailable. The organizational unit feature allows users that belong to the same organization to view or update existing tickets that are linked to their organization.

• Assigning organizational unit permissions
• User roles and item permissions
• Configuring contact items

You can get a consolidated view of all updates grouped by a user or an action that initiated an update made to a record. You can also view more history data without having to navigate to another page or using filters to narrow down to view the relevant information. This allows you to quickly evaluate the history events.

Note: Ensure that you review the getTicketDetails web service format that returns the ticket history and update the existing web service calls as the old format will break the existing call.

• Viewing ticket history
• Configuring Web Services

FootPrints provides additional keyboard shortcuts that users can use to perform actions and navigate across the application. This enables you to perform your job efficiently with the improved keyboard navigation. These keyboard shortcuts support the 508 compliance requirements for the users who need it (508 section 1194.21.a and 1194.31.f).

• Keyboard shortcuts to perform actions
• Using the Rich Text editor

• New and better charts display: Charts now have a better look and feel to spruce up your widgets, dashboards, and reports that are sent via email messages.
• Show chart counts: By hovering over the area with your mouse pointer, you can see the total for each pie slice, or each bar in the bar charts.
• Chart percentages: You can add the percentage value of each slice or bar.
• Show subtotals: Charts can now show counts of one field subtotaled by another field.
• Streamlined PDFs: More streamlined PDFs which leads to reading efficiency when reviewing reports.
• Larger Console Widgets: View a larger version of your charts and you can manually resize them.

Support for Windows 2016 and Redhat Enterprise Linux 7 as the server operating system

The following operating systems are supported for FootPrints installations:

• Windows 2016
• Redhat Enterprise Linux 7

Support for the Microsoft Edge browser

You can use FootPrints on the Microsoft Edge browser.

The product is back to its original name of "FootPrints" as “Service Core” is removed from its name. The product and product documentation are updated accordingly.

The library that is responsible for generating the user interface in the application has been upgraded to a newer version. As a result, the behavior of some functionality might be different compared to the previous versions such as:

• If you press Enter in HTML fields, double space is inserted instead of a single space.
• A new calendar icon is used to select dates for Date fields instead of a drop-down arrow.