12.1.06: Service Pack 6

This topic contains information about fixes and enhancements in the FootPrints 12.1.06 release, and provides instructions for downloading and installing or upgrading to 12.1.06 version.

Security Alert

BMC has discovered a potential security risk in FootPrints that requires your attention and action. For more information, see Security alert.

 The following topics are provided:


The following table lists items that are new or changed in version 12.1.06:

EnhancementDescriptionTopics updatedCommunity idea
Time-Based rules that do not change any field values do not cause the record to be updated

A Time-Based business rule with any of the following actions does not cause updates to a record.

  • Send email to
  • Send Survey email
  • Execute pending Advanced Action in BMC Client Management
  • Broadcast message
  • Write to Log

In this case, if a user is editing a ticket when a Time-Based rule is executed for any of the above actions, the user do not receive a message that the ticket has been updated.

Search results are returned faster for users without View all Items permission

For users that do not have the View all Items permission, there is a significant performance improvement during search. The search returns results up to five times faster than before.

Note: The administrator must publish the container to see this improvement.

Refresh button is now available in the View mode of a recordThe Refresh button is now available in View mode of a record. With this button, you can get updated information about a record with a single click in the current view instead of having to close and reopen the record.


Refresh button from View/Details page
Default value conditions for search are Equal to or Contains

When you configure a saved search, the default criteria now is Equal to or Contains instead of Not equal to. The new default criteria are more commonly used and help you configure more efficient searches.

NAChange the default value for condition to Equal To instead of Not Equal To
Schedule to purge imports is now 14 daysThe run details for imports are now purged after 14 days, which results in better performance and stability for scheduled imports.NA
Broadcast messages are not displayed for closed recordsBroadcast messages for closed tickets are no longer displayed. Eliminating these messages helps reduce clutter and prevent users from logging into tickets that are already resolved.NA

Known and corrected issues

For information about the issues that are corrected in this service pack, see Known and corrected issues.

Downloading the service pack

For download instructions, see Downloading the installation files.

Installing the service pack

For information about installing the service pack, see Installing.

Upgrading to the service pack

For information about upgrading to the service pack, see Upgrading.

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