12.1.05: Service Pack 5

This topic contains information about fixes and enhancements in FootPrints 12.1.05 release, and provides instructions for downloading and installing or upgrading to the 12.1.05 version.


When you upgrade to version 12.1.05, the broadcast messages that were not sent before the upgrade are lost.

The following topics are provided:


The following table lists items that are new or changed in version 12.1.05:

EnhancementDescriptionTopics updatedCommunity idea
Survey and email notifications sent are saved in Item History

Have a record of email addresses that were sent a notification for your auditing requirements.

 NANotification sent and received in Audit Trail (History)
FootPrints Sync integration with Microsoft Office 365You can now configure FootPrints Sync with Microsoft Office 365 that enables agents to synchronize appointments with the FootPrints calendar.NA
Changed sequence of Master task and Subtask

When a record is created by using a master template that contains a linked subtask, the record number of the subtask is always greater than the master task.

For example, a subtask is created because of the Master/Subtask relationship, if the record number of the master task is 8, the record number of the subtask is 9 or greater than 8.

This allows the subtask to inherit the fields updated in the master by business rules correctly. This update is related to the fix for defect 99133.

Email notification settings

After configuring your email notifications, when you click Test Connection, a test email message is sent to the primary email address of the logged in user who is configuring the email notification settings.

This replaces the behavior where an email was sent to no-reply@footprints.test.com email address.

Configuring email notification for your systemNA
Support for MS SQL 2016MS SQL 2016 database is supported for FootPrints installations.System requirementsOfficial support for Microsoft SQL 2016

Known and corrected issues

For information about the issues that are corrected in this service pack, see Known and corrected issues.

Downloading the service pack

For download instructions, see Downloading the installation files.

Installing the service pack

For information about installing the service pack, see Installing.

Upgrading to the service pack

For information about upgrading to the service pack, see Upgrading.

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  1. Bill Bemister

    How can I view these notes? I receive this error when I try: Error: You are trying to view a page which does not yet have a published version available and you do not have permission to view draft versions.

    Feb 09, 2017 07:55
    1. Deval Faldu

      Hello Bill,

      The version is not released yet. Once the version is released, we will publish the page and only then you can see.

      Warm Regards,


      Feb 09, 2017 07:58
  2. Edward Jones

    The installation instructions link routes to the instructions for installing BMC FootPrints Service Core 12.1. Are there instruction specifically for installing this Service Pack?

    Jun 06, 2017 12:34
  3. Kevin Dort

    The installation and upgrade instructions are the same for any version of Footprints 12.1.

    Please install the Prerequisites and configure Apache Tomcat before installing.

    Footprints 12.1 installation Prerequisites


    Jun 06, 2017 12:59
    1. Edward Jones

      I'd have to disagree. For example, step 4 of the prerequisites state that you need to Install and configure Tomcat. With an upgrade Tomcat is already installed and configured. Additionally, the wizard steps outlined in Installing FootPrints does not match the experience during an upgrade as a majority of this information is already configured during the initial install.

      Jun 06, 2017 01:32
      1. Deval Faldu

        Thank you for your comment. I have added a link the Upgrading topic to the release notes.

        Do let us know in case you have any additional feedback.

        Warm Regards,

        Jun 08, 2017 03:57
  4. Kevin Dort

    I see your point, there should be a link to upgrading along with the link for installing FootPrints 12.1.05 or 12.1.06.

    I recommend the following articles, in particular the first article from support that addresses some of the problems customers have found:


    Upgrading BMC FootPrints Service Core version 12 to a newer version



    Jun 06, 2017 02:51