12.1.04: Service Pack 4

This topic contains information about fixes and enhancements in FootPrints 12.1.04 release, and provides instructions for downloading and installing the 12.1.04 version.

 The following topics are provided:


The following table lists items that are new or changed in version 12.1.04:

 EnhancementsDescriptionCommunity idea
Save and Close option split into Save and Submit buttons on the record toolbar

Earlier, multiple forms had the Save and Close option, which required two clicks. Starting from FootPrints version 12.1.04, the Save and Close option is split into two buttons on the record toolbar:

  • Save: Use this option to submit the current changes, and continue working on the record to make further changes.
  • Submit: Use this option to save and close the form.
Save button default option to set for either Save or Save and Close

Double-click a record to select for linking

While linking two records, you can now double-click a record to select it from the available records list.Contact Search Lookup: Double-click to return selection

The Use this advanced search in the list of data sources for Service Analytics option is selected by default

By default, the Use this advanced search in the list of data
sources for Service Analytics
option is selected while creating a new report in Service Analytics.

Creating search directly from Service Analytics
Disable system-level incoming email processing

If required, by clearing the Enable Incoming Email check box, the system administrators can now turn off incoming email processing.

For example, if you need to stop FootPrints from checking incoming emails during migration of all settings from one server to another or if an email issue arises that requires investigation, you can disable the incoming email processing.

Quick templates displayed in an alphabetical order

The templates are displayed in alphabetical order, easing the process of scrolling through the list and selecting a template.

Make quick tickets alphabetized and easier to search
PostgreSQL 9.5.x support PostgreSQL 9.5.x database is now supported for FootPrints installations.NA
Configure email notification parameters

You can now configure the following email notification parameters:

  • Sender Job Interval Between Retries
  • Sender Job Maximum Number of Retries
  • Sender Job Thread Pool Capacity
  • Cleaning Job Run Frequency

For more information, see Configuring email notification for your system.


Known and corrected issues

For information about the issues that are corrected in this service pack, see Known and corrected issues.

Downloading the service pack

For download instructions, see Downloading the installation files.

Installing the service pack

For information about installing the service pack, see Installing.

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